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USB devices are known as Plug and Play, which means Windows usually detects devices when they are plugged in. If necessary, drivers are installed automatically. However, there may be a few additional configuration settings. If your USB device does not work after you plug it in, it is probably because of a problem with the USB Driver. Apr 20, 2017  Load the Microsoft-provided in-box driver (Usbser.sys) for your Communications and CDC Control device. Note If you trying to install a USB device class driver included in Windows, you do not need to download the driver. They are installed automatically. Zebra Android USB Driver installed on the development PC, will enable performing Fast boot OS update, capturing debug log, pushing files onto a device, and APK installation from the PC to the Zebra Android device via a USB connection.

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Last updated

  • April, 2015

** OS version**

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  • Windows 10
  • Windows 8.1

Applies to

  • Device manufacturers of CDC Control devices

Microsoft-provided in-box driver (Usbser.sys) for your Communications and CDC Control device.

In Windows 10, the driver has been rewritten by using the Kernel-Mode Driver Framework that improves the overall stability of the driver.

  • Improved PnP and power management by the driver (such as, handling surprise removal).
  • Added power management features such as USB Selective Suspend.

In addition, UWP applications can now use the APIs provided by the new Windows.Devices.SerialCommunication namespace that allow apps to talk to these devices.

Usbser.sys installation

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Load the Microsoft-provided in-box driver (Usbser.sys) for your Communications and CDC Control device.

Note If you trying to install a USB device class driver included in Windows, you do not need to download the driver. They are installed automatically. If they are not installed automatically, contact the device manufacturer. For the list of USB device class driver included in Windows, see USB device class drivers included in Windows.

Windows 10

In Windows 10, a new INF, Usbser.inf, has been added to %Systemroot%Inf that loads Usbser.sys as the function device object (FDO) in the device stack. If your device belongs to the Communications and CDC Control device class, Usbser.sys is loaded automatically.You do not need to write your own INF to reference the driver. The driver is loaded based on a compatible ID match similar to other USB device class drivers included in Windows.

USBClass_02

USBClass_02&SubClass_02

  • If you want to load Usbser.sys automatically, set the class code to 02 and subclass code to 02 in the Device Descriptor. For more information, see USB communications device class (or USB CDC) Specification found on the USB DWG website. With this approach, you are not required to distribute INF files for your device because the system uses Usbser.inf.
  • If your device specifies class code 02 but a subclass code value other than 02, Usbser.sys does not load automatically. Pnp Manager tries to find a driver. If a suitable driver is not found, the device might not have a driver loaded. In this case, you might have to load your own driver or write an INF that references another in-box driver.
  • If your device specifies class and subclass codes to 02, and you want to load another driver instead of Usbser.sys, you have to write an INF that specifies the hardware ID of the device and the driver to install. For examples, look through the INF files included with sample drivers and find devices similar to your device. For information about INF sections, see Overview of INF Files.

Note Microsoft encourages you to use in-box drivers whenever possible. On mobile editions of Windows, such as Windows 10 Mobile, only drivers that are part of the operating system are loaded. Unlike desktop editions, it is not possible to load a driver through an external driver package. With the new in-box INF, Usbser.sys is automatically loaded if a USB-to-serial device is detected on the mobile device.

Windows 8.1 and earlier versions

In Windows 8.1 and earlier versions of the operating system, Usbser.sys is not automatically loaded when a USB-to-serial device is attached to a computer. To load the driver, you need to write an INF that references the modem INF (mdmcpq.inf) by using the Include directive. The directive is required for instantiating the service, copying inbox binaries, and registering a device interface GUID that applications require to find the device and talk to it. That INF specifies 'Usbser' as a lower filter driver in a device stack.

The INF also needs to specify the device setup class as Modem to use mdmcpq.inf. Under the [Version] section of the INF, specify the Modem and the device class GUID. for details, see System-Supplied Device Setup Classes.

For more information, see this KB article.

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Configure selective suspend for Usbser.sys

Starting in Windows 10, Usbser.sys supports USB Selective Suspend. It allows the attached USB-to-serial device to enter a low power state when not in use, while the system remains in the S0 state. When communication with the device resumes, the device can leave the Suspend state and resume Working state. The feature is disabled by default and can be enabled and configured by setting the IdleUsbSelectiveSuspendPolicy entry under this registry key:

HKEY_LOCAL_MACHINESYSTEMCurrentControlSetEnumUSB<hardware id><instance id>Device Parameters

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To configure power management features of Usbser.sys, you can set IdleUsbSelectiveSuspendPolicy to:

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  • '0x00000001'

    Enters selective suspend when idle, that is, when there are no active data transfers to or from the device.

  • '0x00000000'

    Enters selective suspend only when there are no open handles to the device.

That entry can be added in one of two ways:

  • Write an INF that references the install INF and add the registry entry in the HW.AddReg section.

  • Describe the registry entry in an extended properties OS feature descriptor. Add a custom property section that sets the bPropertyName field to a Unicode string, 'IdleUsbSelectiveSuspendPolicy' and wPropertyNameLength to 62 bytes. Set the bPropertyData field to '0x00000001' or '0x00000000'. The property values are stored as little-endian 32-bit integers.

    For more information, see Microsoft OS Descriptors.

Develop Windows applications for a USB CDC device

If you install Usbser.sys for the USB CDC device, here are the application programming model options:

  • Starting in Windows 10, a Windows app can send requests to Usbser.sys by using the Windows.Devices.SerialCommunication namespace. It defines Windows Runtime classes that can use to communicate with a USB CDC device through a serial port or some abstraction of a serial port. The classes provide functionality to discover such serial device, read and write data, and control serial-specific properties for flow control, such as setting baud rate, signal states.

  • In Windows 8.1 and earlier versions, you can write a Windows desktop application that opens a virtual COM port and communicates with the device. For more information, see:

    Win32 programming model:

    .NET framework programming model:

Related topics

After you upgrade your computer to Windows 10, if your Toshiba USB Drivers are not working, you can fix the problem by updating the drivers. It is possible that your USB driver is not compatible with the newer version of Windows.

Find Toshiba USB Device Drivers by Model Name or Number

How to Update Device Drivers

There are two ways to update drivers.

Option 1 (Recommended): Update drivers automatically - Novice computer users can update drivers using trusted software in just a few mouse clicks. Automatic driver updates are fast, efficient and elimate all the guesswork. Your old drivers can even be backed up and restored in case any problems occur.

OR

Option 2: Update drivers manually - Find the correct driver for your USB and operating system, then install it by following the step by step instructions below. You’ll need some computer skills to use this method.

Option 1: Update drivers automatically

The Driver Update Utility for Toshiba devices is intelligent software which automatically recognizes your computer’s operating system and USB model and finds the most up-to-date drivers for it. There is no risk of installing the wrong driver. The Driver Update Utility downloads and installs your drivers quickly and easily.

You can scan for driver updates automatically with the FREE version of the Driver Update Utility for Toshiba, and complete all necessary driver updates using the premium version.

Tech Tip: The Driver Update Utility for Toshiba will back up your current drivers for you. If you encounter any problems while updating your drivers, you can use this feature to restore your previous drivers and configuration settings.

  1. Download the Driver Update Utility for Toshiba.

  2. Double-click on the program to run it. It will then scan your computer and identify any problem drivers. You will see a results page similar to the one below:

  3. Click the Update Driver button next to your driver. The correct version will be downloaded and installed automatically. Or, you can click the Update Drivers button at the bottom to automatically download and install the correct version of all the drivers that are missing or out-of-date on your system.

Option 2: Update drivers manually

Usb

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To find the latest driver, including Windows 10 drivers, choose from our list of most popular Toshiba USB downloads or search our driver archive for the driver that fits your specific USB model and your PC’s operating system.

If you cannot find the right driver for your device, you can request the driver. We will find it for you. Or, try the automatic option instead.

Tech Tip: If you are having trouble finding the right driver update, use the Toshiba USB Driver Update Utility. It is software which finds, downloads and istalls the correct driver for you - automatically.

After downloading your driver update, you will need to install it. Driver updates come in a variety of file formats with different file extensions. For example, you may have downloaded an EXE, INF, ZIP, or SYS file. Each file type has a slighty different installation procedure to follow. Visit our Driver Support Page to watch helpful step-by-step videos on how to install drivers based on their file extension.

How to Install Drivers

After you have found the right driver, follow these simple instructions to install it.

  1. Power off your device.
  2. Disconnect the device from your computer.
  3. Reconnect the device and power it on.
  4. Double click the driver download to extract it.
  5. If a language option is given, select your language.
  6. Follow the directions on the installation program screen.
  7. Reboot your computer.